I like data. That probably isn’t a surprise. I’ve built scorecards, KPI frameworks, dashboards, and reporting cadences across manufacturing, healthcare, and service environments. I’ve seen data bring clarity, alignment, and momentum. I’ve also seen it do the opposite. Because at a certain point, more data does not make you a better leader. It often makes
The Danger of Data Read More »
Every team needs someone in the driver’s seat, not to control the car, but to guide it. I’ve found smarts to be the most misinterpreted or misunderstood of the three virtues. Patrick Lencioni, in his book The Ideal Team Player, provides greater detail to ensure the description is clear to all, as the word itself
Smarts: The View from the Cockpit Read More »
Every high-performing team has a certain sound. It’s not loud or flashy. It’s that quiet hum that tells you something’s working under the hood. Progress is happening, not because someone’s cracking a whip, but because the team wants to move forward. That’s hunger. Patrick Lencioni describes it as one of the three virtues of the
Hunger: Pistons That Keep The Quiet Engine Firing Read More »
Over the last year or two, I’ve had the opportunity to write about Patrick Lencioni’s work and its relevance to a Business Operating System. Today, and over the next few weeks, I’m going to focus on the other aspect of his writing that really drives (yes, pun intended) an organization and an individual. I’ve worked
The Power of Lencioni’s Three Virtues Read More »
Canadian Thanksgiving has a funny way of sneaking up on us. One minute we’re squeezing the last bit of sunshine out of summer days (and it’s been a great last two weeks), and the next, the air turns crisp, the leaves trade their greens for golds and reds, and we realize, oh right, it’s Thanksgiving.
Thanksgiving Thoughts: No Parades, Just Pumpkin Pie Read More »
Small teams don’t have time to waste. Resources are tight, priorities compete, and the idea of “data-driven decisions” often sounds great, until you’re knee-deep in dashboards and spreadsheets with no clear next step. I’ve seen it firsthand. Numbers get collected because we’re supposed to collect them. Reports are built because someone requests them. But what’s
From Data to Action: A Playbook for Small Teams Read More »
Every organization has pieces of a system. Weekly meetings here, annual planning there, maybe a dashboard or two scattered around. But the difference between pieces and a system is the difference between noise and music. Over a year ago, I had the opportunity to help a healthcare organization move from “pieces” to a true Business
Connecting the Dots: How a BOS Creates Clarity and Motion Read More »
Have you ever been simultaneously full of hope and completely panicked about your business? I’ve been there multiple times. The thrill of pending growth coupled with the anxiousness of the enormity of the tasks ahead. Felt like you’re both scaling and stalling at the same time? Thought your team is both aligned and completely confused,
The Business of Being in Two Places at Once Read More »
Imagine if your favourite NFL coach ran your Monday morning ops meeting (yes, that would be Mike Macdonald or maybe Chuck Knox from days gone by). There’d be energy. There’d be clarity. There’d probably be intensity. But above all, there would be structure. Because in football, especially in the NFL, reviewing performance is sacred. It’s
Operating Cadence in The NFL Read More »
Some forces you can see in a business: metrics rising, projects launched, and open conflict between people. But others? They’re invisible. Yet undeniable. Gravity is one of those forces. In physics, it’s what gives things weight. What holds planets in orbit. What keeps your feet on the ground. In business, gravity plays a similar role.
The Pull that Matters: Understanding Gravity in Business Read More »
