I have held many titles over the years. Manager, Director, GM, COO, and now Consultant. The specific title has mattered far less than one consistent reality I’ve encountered in every organization I’ve led or worked with: most people have something valuable to say, and most of them aren’t saying it. And it’s not because they […]
Getting People to Talk: What I’ve Learned from 20 Years of Skip Levels Read More »
There is something quietly disorienting about walking a university campus with your son as he tries to figure out his future, knowing you stood at almost exactly the same crossroads nearly 40 years ago, just as certain, just as much in need of recalculating. My wife and I have now toured Waterloo and Western with
Dogs, Data, and Decision-Making: Lessons from My Two Goldens What my goldens have taught me about signals, noise, and business intuition Golden Retrievers have a way of teaching you things you didn’t know you needed to learn. I’ve had two of them in my life, one in the past, and one currently. Loyal, loving, chaos-inducing
Over the last month, as I’ve written about the dangers of data, how to ensure quality decision-making, and avoiding ambiguity, I’m going to conclude this series of articles with a topic that most know is near and dear to me – The Business Operating System. Every organization has an operating system. Most just don’t realize
The Unspoken (and Unwritten) Operating System Read More »
Most organizations don’t set out to be unclear. Ambiguity creeps in quietly, usually with good intentions. A role evolves. A process stretches. A decision gets deferred. Someone says, “We’ll figure it out as we go.” And for a while, that works. Then the organization grows. Complexity increases. The same ambiguity that once felt flexible is
The Hidden Cost of Ambiguity in Growing Organizations Read More »
As I noted in my previous article, the conversation that “more data doesn’t mean better leadership” is now out in the open, which naturally leads to the next question. If data doesn’t make decisions, what does? The answer is uncomfortable for some leaders. Judgment. Context. Accountability. And the systems that support them. In other words,
Most Businesses Don’t Have a Performance Problem, They Have a Decision-Making Problem Read More »
I like data. That probably isn’t a surprise. I’ve built scorecards, KPI frameworks, dashboards, and reporting cadences across manufacturing, healthcare, and service environments. I’ve seen data bring clarity, alignment, and momentum. I’ve also seen it do the opposite. Because at a certain point, more data does not make you a better leader. It often makes
The Danger of Data Read More »
Every high-performing team has a certain sound. It’s not loud or flashy. It’s that quiet hum that tells you something’s working under the hood. Progress is happening, not because someone’s cracking a whip, but because the team wants to move forward. That’s hunger. Patrick Lencioni describes it as one of the three virtues of the
Hunger: Pistons That Keep The Quiet Engine Firing Read More »
Over the last year or two, I’ve had the opportunity to write about Patrick Lencioni’s work and its relevance to a Business Operating System. Today, and over the next few weeks, I’m going to focus on the other aspect of his writing that really drives (yes, pun intended) an organization and an individual. I’ve worked
The Power of Lencioni’s Three Virtues Read More »
Small teams don’t have time to waste. Resources are tight, priorities compete, and the idea of “data-driven decisions” often sounds great, until you’re knee-deep in dashboards and spreadsheets with no clear next step. I’ve seen it firsthand. Numbers get collected because we’re supposed to collect them. Reports are built because someone requests them. But what’s
From Data to Action: A Playbook for Small Teams Read More »
