Service

Leading with Less Ego: The Strategic Strength of Humility

“Humility isn’t thinking less of yourself, but thinking of yourself less.” That C.S. Lewis quote has followed me around like a gentle nudge on the shoulder throughout my career. As someone who straddles the line between my pointed, efficient German heritage and the more relaxed, community-minded culture of my Nova Scotian roots, I’ve come to

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Structured Thinking amidst Chaos

Why clarity, iteration, and calm decision-making matter more than ever. Chaos Isn’t New – But It Feels Different Now We’ve always lived with uncertainty. Twenty years ago, VUCA was the latest buzzword about change and uncertainty. Then it became BANI. Lately, however, the pace and volume of change have been overwhelming, especially in business. Whatever

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Does Healthcare have a theory of constraints?

When I discuss the chapters of my career, I typically describe four: an IT/Tech chapter, a move to Manufacturing and Operations, then onto Healthcare and Operations, and finally, consulting. It is usually the middle two chapters that people ask me more questions about, as many people (especially those in Healthcare) see Manufacturing and Healthcare as

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Patrick Lencioni’s Books – BOS, Organizational Health or both?

When you think of a Business Operating System (BOS) or read my recent articles, you likely think of phases like Strategy Creation, Strategy Deployment, and Operational Execution, or frameworks like Balanced Scorecards, OKRs, or PDSA cycles. These are vital, no doubt, but they’re often treated as procedural rather than cultural frameworks. What if a BOS

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Operational Execution: The only thing constant in life is…

Change is a constant in business (and life), yet it remains one of the most challenging aspects of organizational success. Whether implementing new technologies, restructuring teams, or shifting strategic direction, effective change management ensures smooth transitions, employees remain engaged, and the intended benefits are realized. I first wrote about change in the following article back

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