Every organization has pieces of a system. Weekly meetings here, annual planning there, maybe a dashboard or two scattered around. But the difference between pieces and a system is the difference between noise and music. Over a year ago, I had the opportunity to help a healthcare organization move from “pieces” to a true Business […]
Connecting the Dots: How a BOS Creates Clarity and Motion Read More »
Have you ever been pushed in a toboggan or sled, that starts slow, then suddenly it’s going 60 kilometers/hour and you’re hanging on for dear life, trying not to crash into two little three year-olds at the bottom of the hill, or worse, the oncoming truck that’s on the road just past the hill? That,
Scaling Fast, Steering Blind Read More »
When I discuss the chapters of my career, I typically describe four: an IT/Tech chapter, a move to Manufacturing and Operations, then onto Healthcare and Operations, and finally, consulting. It is usually the middle two chapters that people ask me more questions about, as many people (especially those in Healthcare) see Manufacturing and Healthcare as
Does Healthcare have a theory of constraints? Read More »
When you think of a Business Operating System (BOS) or read my recent articles, you likely think of phases like Strategy Creation, Strategy Deployment, and Operational Execution, or frameworks like Balanced Scorecards, OKRs, or PDSA cycles. These are vital, no doubt, but they’re often treated as procedural rather than cultural frameworks. What if a BOS
Patrick Lencioni’s Books – BOS, Organizational Health or both? Read More »
As I’ve depicted in my Business Operating System model, the innermost core for all phases is the Plan-Do-Study (or Check)-Act cycle, PDSA or PDCA, whichever you prefer, as the differences are subtle. This method is a cornerstone of continuous improvement in business and personal development. When applied correctly, this simple yet powerful framework can drive
Operational Execution: When the end is only the beginning Read More »
Strategic goals provide direction, but tactical planning bridges the gap between high-level objectives and day-to-day execution. Tactical plans break down overarching goals into specific actions, deliverables, and responsibilities that can be tracked and adjusted as necessary. Organizations that neglect tactical planning often struggle to translate vision into reality, with teams unsure how to effectively prioritize
Operational Execution: How the battle is won Read More »
Here we are. Goals have been identified. Responsibilities are assigned. Timelines are set. Key Performance Indicators (KPIs) are in place to track progress. So, what now? Sit back and watch the year unfold. Hardly. A well-structured Business Operating System (BOS) doesn’t stop at setting strategic objectives. The real work lies in execution – turning those
Operational Execution: Where the rubber hits the road Read More »
Once an organization has successfully communicated its strategy, goals, and KPIs, the next challenge is ensuring that these company-level objectives cascade effectively to departments and individuals. They will not always align perfectly with the organization’s goals, nor will all goals cascade to all departments and individuals; however, alignment must still be strongly present. This final
Strategy Deployment: The Cascading Effect Read More »
Key Performance Indicators (KPIs) are essential measures for tracking progress toward strategic goals and ensuring alignment with an organization’s vision. One of my favourite definitions is: A Key Performance Indicator is a quantifiable metric used to evaluate the success of an organization, department, employee, or process in meeting objectives. KPIs focus on strategic and operational
Strategy Deployment: Finding the right key(s) Read More »
If any of us had a dollar (yes, or a loonie) any time we asked or were asked how we’d like ourselves, or our teams, to perform better, how often would the answer be that dreaded “C” word? I know I’d have enough for a nice meal. Communicating company strategy effectively ensures employees understand it,
Strategy Deployment: The dreaded “C” word Read More »
