Technology

Hard Work Isn’t the Problem – Blind Spots Are

One of the most common frustrations I hear from operations leaders, especially in fast-growing companies, is this: “I know my teams are working hard. But I can’t see where the effort is going. And finance is on my case.” This story starts in that exact spot. A tech company on the rise. A capable ops […]

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Why Most Dashboards Don’t Drive Change

There’s something oddly satisfying about building a dashboard. You pull together the right data feeds or build the right code. Add some charts. Pick a clean layout. Maybe even colour-code a few KPIs. Give it a round of testing. The team logs in. They nod at the numbers. And then… nothing happens. No decisions occur.

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The Outsiders

When speaking with people, I often use the terms “sectors” and “industries” interchangeably and incorrectly. Despite the numerous industries I have worked in, there are countless more that I haven’t explored. Interestingly, many industries are worried about using outsiders. Meaning they’d rather rely on those with specific industry experience. Off-topic – I chuckle when I

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A Primer: 21st Century IT terms for the 20th Century Generations

Over the last year, I’ve written about various technologies and tools that are used in today’s industries. Having seen and experienced firsthand the different levels of our understanding regarding the technology that exists today, I thought I’d attempt to present it to everyone in my own simplified, layman (some might say dated) terms of understanding.

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