Over the last year or two, I’ve had the opportunity to write about Patrick Lencioni’s work and its relevance to a Business Operating System. Today, and over the next few weeks, I’m going to focus on the other aspect of his writing that really drives (yes, pun intended) an organization and an individual. I’ve worked […]
The Power of Lencioni’s Three Virtues Read More »
Canadian Thanksgiving has a funny way of sneaking up on us. One minute we’re squeezing the last bit of sunshine out of summer days (and it’s been a great last two weeks), and the next, the air turns crisp, the leaves trade their greens for golds and reds, and we realize, oh right, it’s Thanksgiving.
Thanksgiving Thoughts: No Parades, Just Pumpkin Pie Read More »
Small teams don’t have time to waste. Resources are tight, priorities compete, and the idea of “data-driven decisions” often sounds great, until you’re knee-deep in dashboards and spreadsheets with no clear next step. I’ve seen it firsthand. Numbers get collected because we’re supposed to collect them. Reports are built because someone requests them. But what’s
From Data to Action: A Playbook for Small Teams Read More »
Every organization has pieces of a system. Weekly meetings here, annual planning there, maybe a dashboard or two scattered around. But the difference between pieces and a system is the difference between noise and music. Over a year ago, I had the opportunity to help a healthcare organization move from “pieces” to a true Business
Connecting the Dots: How a BOS Creates Clarity and Motion Read More »
Have you ever been simultaneously full of hope and completely panicked about your business? I’ve been there multiple times. The thrill of pending growth coupled with the anxiousness of the enormity of the tasks ahead. Felt like you’re both scaling and stalling at the same time? Thought your team is both aligned and completely confused,
The Business of Being in Two Places at Once Read More »
Imagine if your favourite NFL coach ran your Monday morning ops meeting (yes, that would be Mike MacDonald or maybe Chuck Knox from days gone by). There’d be energy. There’d be clarity. There’d probably be intensity. But above all, there would be structure. Because in football, especially in the NFL, reviewing performance is sacred. It’s
Operating Cadence in The NFL Read More »
Some forces you can see in a business: metrics rising, projects launched, and open conflict between people. But others? They’re invisible. Yet undeniable. Gravity is one of those forces. In physics, it’s what gives things weight. What holds planets in orbit. What keeps your feet on the ground. In business, gravity plays a similar role.
The Pull that Matters: Understanding Gravity in Business Read More »
If you’ve felt a subtle shift lately, with conversations increasingly turning toward touchdowns, fantasy football, and Super Bowl predictions, you’re not alone. Sure, hockey holds a special, almost sacred place in the Canadian heart (Go Flyers!), but there’s no denying the unique thrill the NFL generates each year. It’s that time when casual fans and
Why Sundays Become Something Different in the Fall Read More »
One of the most common frustrations I hear from operations leaders, especially in fast-growing companies, is this: “I know my teams are working hard. But I can’t see where the effort is going. And finance is on my case.” This story starts in that exact spot. A tech company on the rise. A capable ops
Hard Work Isn’t the Problem – Blind Spots Are Read More »
Have you ever felt like your team acts differently the moment you enter the room? As a leader, I’m sure we all have. And it’s not just a little stiffer posture or an awkward pause. I’m talking about that weird, subtle shift in energy. Suddenly, people start pretending there is an intense discussion occurring while
The Observer Effect: Why Watching Your Business Changes It Read More »
